Key Performance Indicators
Table of Key Performance Indicators - EMEA
All figures are as at 31 December
|
|
2019
|
2018
|
2017
|
2016
|
|
Responsible Partner
|
|
|
|
|
|
Customer Satisfaction (post-call satisfaction survey)
|
97%
|
97%
|
95%
|
96%
|
|
Responsible Investor
|
|
|
|
|
|
AUM with responsible investment criteria
|
$32.7bn
|
$28.8bn
|
$14.37bn
|
$12bn
|
|
Total number of shareholder meetings
|
1,022
|
1,123
|
1,231
|
1,329
|
|
Meetings opposing management on at least one item
|
53%
|
55%
|
63%
|
62%
|
|
Responsible Employer
|
|
|
|
|
|
Number of training hours per employee per year
|
11
|
13
|
12.5
|
9
|
|
Employee engagement survey response rate
|
86%
|
72%
|
89%
|
82%
|
|
Women on company board1
|
44%
|
45%
|
40%
|
33%
|
|
Women on Business Management Committee (Exec-Co)
|
36%
|
42%
|
40%
|
29%
|
|
Women in senior management (Executive level)
|
18%
|
20%
|
17%
|
20%
|
|
Women investment professionals
|
32%
|
26%
|
27%
|
29%
|
|
Women employees in total
|
39%
|
37%
|
36%
|
36%
|
|
Gender pay gap2
|
Mean: 30.4%
Median: 27.8%
|
Mean: 30.9%
Median: 25.4%
|
Mean: 29.1%
Median: 25.4%
|
N/a
|
|
Bonus pay gap2
|
Mean: 68.7%
Median: 65.0%
|
Mean: 68.2%
Median: 59.3%
|
Mean: 69.1%
Median: 66.4%
|
N/a
|
|
Responsible Citizen
|
|
|
|
|
|
Corporate donations to charity3
|
£266,754
|
£256,737
|
£252,590
|
£258,372
|
|
Employees participating in payroll giving (UK only)
|
4.3%
|
4.5%
|
3.4%
|
7.9%
|
|
Employees taking part in organised volunteering
|
50%
|
49%
|
49%
|
45%
|
|
Tonnes of CO2 emissions per FTE: Scope 1, 2 and 3 (market based)
|
1.35
|
1.65
|
1.41
|
1.72
|
|
Water use (m3)6
|
1,252
|
1,233
|
1,109
|
1,012
|
1 Threadneedle Asset Management SARL.
2 Threadneedle Management Services Limited is the UK employing entity for Columbia Threadneedle Investment’s UK business. Pay gap data is based on hourly rates as at 5 April, bonus gap data is for the 12 months to 5 April.
3 Comprises donations from Columbia Threadneedle Foundation and additional corporate donations.